Mooncrystal
Shipping Policy
Ship within 3-5 business days
Refund Policy
Please contact us with any questions at [email protected]
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Personalised items cannot be refunded not can personal care items such as beauty products.
Exchanges are available by way of returning the item and the ordering the new item as a seperate purchase.
Refunds will be given once we receive the returned item and have inspected and approved the refund. You will then be refunded automatically to your original payment method.
Cancellation / Return / Exchange Policy
Please email us at [email protected] for any cancellations, refunds or exchanges.
Cancellation for subscription box must be done by the 12th of the month to be effective by the next period of postage.
Please email us at [email protected] for returns and exchanges for fast rectification.